Local Cars take all complaints seriously as it is vital to offer our customers the best service possible.

If you have a problem with the service, drivers or you have been overcharged, contact our head office branch on 01274 690 612 and ask for business manager Paul or email us directly at so we can log your complaint.

Our aim is to make sure the journey for our customers is safe, quick, efficient and stress free so we guarantee that we will try our best to deal with all complaints appropriately.

If you feel that you have been overcharged, please take a receipt off the driver and log the complaint with us in the manner requested above and we will look into this for you.

We will acknowledge the complaint received within 24 hours and our aim is to deal with this complaint as quickly as possible once we have all the relevant information.

If you are not happy with the answer you receive or problem reoccurs then you can contact the private hire hackney unit on 01274 433821 to speak to one of the enforcement officers.

Complain Contact form

Reporting details:

Date and time of incident *
Has the incident been reported to the police? *
If it has been reported to the police do you know the details of the officer dealing and the station he/she is based and Crime Number (if any)?
Contact details:

Your name *
Address *
Post code * Telephone number *
Incident details:

Please enter any details of the vehicle or driver concerned. e.g badge number, vehicle registration or plate number, description of vehicle or driver
When this form is received you will be contacted by an manager who will advise you as to the action that Local cars is able to take and may take a witness statement from you.
Please describe the incident as fully as possible
Please use this space for any general comments you wish to make

Published on  February 27th, 2014